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TITLE

 

Customer Success Manager – Corporate

COMPANY

 

Glint

LOCATION

 

Lincoln, NE, US

Description

The Customer Success Manager will be responsible for supporting customers throughout the lifecycle on our People Success Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong written and verbal communication skills and is obsessed with helping customers success in a fast-paced environment.

What you will do…

Primary point of contact for all post-sales activities including, but not limited to customer onboarding, consultative guidance, technical support, and assigned account management activities
Serve as a trusted advisor and escalation point of contact delivering best practices, guidance, and an empathetic ear
Prioritize and drive timely resolution of customer inquiries using Desk.com support center, and Jive customer community
Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
Propose new ideas to continuously evolve the customer experience
Support enterprise Customer Success Managers and work on special projects to deliver value to our customers

Who you are…

Have 1-3 years of experience in a customer facing support role, ideally with SAAS technology
Fast learner who can understand and articulate technology at any level
Excellent verbal and written communication skills
Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
Experience in creating a new project or process from scratch whether in school or work
Ability to multi-task and perform under pressure
Passionate about technology
Demonstrated technical problem-solving abilities

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora. https://www.glintinc.com

Stuff to perk you up…

5-star Glassdoor rating
LinkedIn Top 50 Startups 2017
Catered lunches at Glint offices
MacBook Pro or Air
Free premium snacks and drinks
Ergonomic and height-adjustable workstations
Flexible work arrangements
Very competitive compensation and benefits package
Opportunity to learn from a dedicated team and strong leadership
Dynamic, rapidly growing company, focused on helping organizations thrive
Glint values diversity. We are an equal opportunity employer and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status or disability status.

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