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Senior Customer Success Manager, Uber Eats






New York City, NY, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

The Uber Everything team is looking for sharp, highly motivated individuals to join our customer success team. As a Senior Customer Success Manager, you will work efficiently and effectively with our enterprise and mid-market restaurant partners to drive results in revenue growth, operational excellence, and customer service. Senior Customer Success Managers will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both Uber and its partners.

What You’ll Do

Read between the lines. You’ll be working with deal makers and various teams such as product, marketing, operations, legal, finance etc. manage these key strategic relationships to provide maximum value for our partnerships
Internal and External Advocate. Be the point-of-contact for a group of restaurant brands mapping to the C-suite level and navigate internal processes to provide the best outcome for the client and our markets
Bring your analytical A-game. You’ll be building business models, performing analysis with the mid-market operations manager to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
Handle the big picture and the tiny details. Stay organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
Employ critical thinking and creative problem-solving skills to navigate high touch clients

What You’ll Need

Minimum 7 years of professional experience with a minimum of 2 years in a client facing role working with enterprise or mid-market sized accounts
Instinct for handling partners. You have a consistent track record of successfully handling complex partnerships
Ability to have a ‘sixth sense’ when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements
An intuition for people. You’re spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization.
You’re a self-starter and collaborative leader. Everywhere you go, you can't help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an engineer, a product manager, or a C-level executive
Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces. You pick up things fast and run with them

About the Team
The Enterprise and Mid-Market Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Standardization and building the strategy and process for managing our restaurant partners will be key. Senior Customer Success Managers will be internal champions for external client excellence that crosses all functions within the org: sales, marketing, operations and analytics and product.

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