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Communications Manager, UberEats






San Francisco, CA, US


About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

The most successful technology companies are brilliant storytellers, who can effectively engage with business, technical and consumer audiences alike, helping them understand the magic behind and the benefits of the products they use. Proactive storytelling empowers customers and other stakeholders to make informed decisions and drives awareness and usage of our products.

Our team is responsible for telling Uber’s story, whether it’s transforming how we think about food delivery, helping small businesses grow by opening virtual doors to the best restaurants in a city, or lowering the barriers to entry for the people who value independent, flexible work. It’s about building deep relationships with the key news outlets and journalists, finding new ways to tell our story, and working with the product and operations teams to develop both technical consumer campaigns that improve public understanding of all the work behind a product’s magic.

What You’ll Do

Lead UberEats’ communications strategy - from scaling our narrative to creating proactive campaigns, media training spokespeople, and coaching technical and business teams on how to effectively tell our story to various audiences
Build UberEats’ profile with the media and third parties, specifically with technology, business, and restaurant/food-related outlets
Tell our delivery story in creative, inspiring ways that resonate with journalists, consumers, and restaurant communities
Combine issues management with ongoing proactive comms campaigns
Manage relationships with executives, internal stakeholders globally, journalists, opinion makers and third parties
Provide strategic comms support for the company’s business and policy goals

What You’ll Need

Be a well-rounded individual who will keep the product first, but will also have an eye on the product’s business story and policy implications
Have the ability to scale the communications strategy globally and incorporate global perspectives and needs from the onset of a campaign
Enjoy working closely with executives, as well as individual contributors across product, operations, business development, legal, design, and policy

To succeed you’ll need to be:

A great advocate: We’re looking for people who can distill complex business and product ideas into simple, intellectually credible narratives. Strong writing skills, creativity, and passion for the nuts and bolts of tech are musts
A self starter: You’ll be shaping how we tell our delivery story to the world, requiring the ability to develop relationships, plan, and execute autonomously. Issues move fast in our world so you’ll need to be highly adaptable and calm under pressure
A team player: Success at Uber depends on the ability to organize different teams (internally and externally) around shared goals and ensure the necessary stakeholders are engaged. It’s why we’re looking for well organized people who enjoy working with others to get stuff done—and who can create a cross-functional comms programs across multiple technical teams
Have 8+ years of experience in communications, PR, and/or journalism, as well as with scale computing technologies and open source technologies/organizations

Apply for the job

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