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TITLE

 

Project Manager, NorthAm Content Management & Strategy

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

About Uber We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next. About the Role We are looking for a Content Management and Strategy Project Manager to drive and implement large-scale content initiatives across North America. As a member of the NorthAm Content Management and Strategy team, you will own and execute on a number of content improvement initiatives, including supporting the transition to a new content management system. This is both a project management role and a tactical role. You will have the opportunity to influence high-level strategy, while also being able to be hands-on with the design and development of the support content. What You’ll Do Design, test, and iterate on the optimal way to present complex information for our vast support agent network Coordinate initiatives and large-scale content update projects with Line of Business teams, such as contact type changes, saved reply audits, or knowledge base migrations Become an expert at navigating enterprise Content Management Tools (such as Confluence) and provide thought-leadership and advice to internal stakeholders Develop process to conduct rigorous testing to ensure vast internal knowledge base is high-quality and consistent across teams Collaborate with Line of Business teams to ensure projects are aligned cross-functionally What You’ll Need Minimum 2 years in support operations environment, preferably developing content Minimum of 1 year with project management Previous experience or ability to become expert in enterprise Content Management Systems Extremely organized and detail-oriented Ability to prioritize and complete projects on time and manage dependencies on external teams Bonus Points If Prior experience with technical content writing Familiarity with flow chart tools, such as LucidChart About the Team The NorthAm Content Management and Strategy team is the NorthAm counterpart to our Global Content team. You may be a good fit if you have a passion for thinking strategically about our support content, and are equally excited about driving adoption and executing on those strategies.

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