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Customer Portfolio Manager






Redwood City, CA, US / Lincoln, NE, US


The Customer Portfolio Manager (CPM) will be responsible for driving renewals and upsells of Glint programs and services within the existing customer base. This high-touch position requires a strong attention to detail and follow through. The ideal candidate has a passion for technology and employee engagement, is obsessed with helping customers succeed and loves working in a fast-paced environment. This is a strategic role in the growth of the business with a focus on customer success, satisfaction, and relationship expansion.

What you will do…

Serve as a trusted advisor to customers delivering portfolio recommendations, guidance, and an empathetic ear
Partner with CSMs to identify opportunities that can be discussed during quarterly business reviews focusing on recommendations to further align our programs and services to the customer’s business case and strategy
Proactively engage customers ahead of a renewal to ensure there is a smooth process in place for securing, and expanding where possible, the renewal
Collaborate with the sales team on opportunities for product upsell along with a renewal
Monitor customer health, identify risk, develop success plans and deliver recommendations in partnership with CSMs
Responsible for securing renewals and growing ARR via lift and program upsell opportunities
Understand how to strategize and get the renewal/upsell while maintaining and building a solid customer relationship
Identify opportunities for new or modified service offerings to support strategic growth plans
Identify continuous improvements in processes, data and technology to ensure ongoing economies of scale as we grow
Keep abreast of competition, competitive issues and products

Who you are…

Bachelor’s degree
5+ years of CSM and/or Sales experience, Enterprise preferred
3+ years account management experience preferred
Exceptional communication skills both written and verbal
Ability to manage through influence
Manage execution as a program leader
Seasoned account manager; familiar with cloud SAAS contracts
Proven track record of exceeding monthly and quarterly goals
Experience using Sales Force
Strong evidence of being customer-oriented
Consistent overachievement of sales goals in a large geographic territory
You know what to say and more importantly, how to say it
Driven individual with an execution focus, strong sense of urgency and a belief in Glint’s mission
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Ability to travel when necessary

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora.

Stuff to perk you up…

5-star Glassdoor rating
LinkedIn Top 50 Startups 2017
Catered lunches at Glint offices
MacBook Pro or Air
Free premium snacks and drinks
Ergonomic and height-adjustable workstations
Flexible work arrangements
Very competitive compensation and benefits package
Opportunity to learn from a dedicated team and strong leadership
Dynamic, rapidly growing company, focused on helping organizations thrive

Glint values diversity. We are an equal opportunity employer and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status or disability status.

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