About the Role
This role is responsible for supporting the PAI Operations Team in the definition, development, delivery and maintenance of project delivery standards for our global Workplace and Find.Build.Run programs. This role will help to create, redefine, and rollout processes and standards for brokers and project managers that will ensure consistent delivery, construction and maintenance of spaces, capture knowledge and lessons learned, as well as create benchmarks to measure success on every project. The specific focus of this role will be implementation of global processes and procedures and training of all Find.Build.Run. (F.B.R.) Managers and Third-Party Project Managers for successful project delivery. You will be responsible for developing training and disseminating the content via live or online sessions. You will also help establish and maintain key initiatives and create global uniformity across all real estate service providers. The Global Program Manager will be required to maintain strong relationships with third party real estate project management firms in every region.You will work closely with each firm’s designated Single Point of Contact (SPOC) to the Uber account to ensure all Third-Party Project Managers are aware of and following Uber’s procedures and processes. In order to keep up with Uber’s fast paced needs, these initiatives and processes will be regularly evaluated and updated. Focus will include the relationship maintenance, accountability and management of the Third-Party Project Management resources.
The role will be responsible for the following key initiatives:
Find. – Work alongside the Global Operations Manager and Global Find Program Manager to ensure that Third-Party Brokers are trained on the latest Uber policies and procedures.
Build. – Assist in the development of global tools, processes and reportings standards for Third -Party Project Managers and liaise with respective F.B.R. managers to heighten uniformity of best practices across the regions. These initiatives will include clearly defining and documenting project objectives, budget, schedule, KPIs and approval processes through all phases of construction from site evaluation through project completion. KPIs will be measured by F.B.R. Managers, reported to the Operations team, and formally reviewed with the Third-Party firms on a quarterly basis.
Run. – You will help to establish process improvements that affect daily operations of the Run team as our Find and Build strategies mature.
This role will report to the Global Operations Manager and be part of our Global People & Places Organization based in San Francisco.