Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
Exabeam is looking for a Technical Account Manager in Atlanta, GA. to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers. You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.
Manage a portfolio of clients
Build strong and positive relationships with clients at various levels
Log any bugs or feature requests in the bug and feature handling system
Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
Feed back any important client information to Client Services Team
Identify any training/knowledge needs for clients and colleagues
Prepare and perform training of clients and colleagues
University degree or equivalent experience
Solid client facing personality
Linux Command Line proficiency
Programming languages and scripting skills are an advantage
Excellent problem solving skills and analytical mind set
Excellent written and spoken communication skills