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TITLE

 

Restaurant Support Representative

COMPANY

 

Uber

LOCATION

 

New York City, NY, US

Description

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

 

We are seeking sharp, personable, and highly organized candidates to support our Northeast restaurants as we continue to grow our presence. This is a contractor position, based in our NYC office.

We need people with strong communication and problem-solving skills, a logical, process-driven mindset, and a hustler’s attitude. You’ll be expected to provide reactive support to help restaurants be successful on Uber Eats and quickly adapt in an ever-growing business. This is an opportunity to gain invaluable experience at the ground floor of a fast growing, revolutionary tech organization.

 

Responsibilities Include:

  • Provide excellent customer service and support for restaurant partners
  • Efficiently resolve restaurant issues via email and over the phone while maintaining high quality interactions
  • Build meaningful relationships with our restaurant owners, general managers, and front of house staff
  • Step up and hustle to ensure our business is successful: whether that’s going the extra mile to resolve issues or pushing through projects to meet tight deadlines, you’re ready and willing to put in that extra effort to make the business successful.

 

What you'll need:

  • Bachelor’s degree from a 4-year university
  • You have excellent writing and verbal communication skills
  • You have a pleasant, personable manner - people like working with you
  • You thrive in a rapidly changing environment with well-defined goals, but ambiguity on how to get there
  • You utilize resources in order to effecively solve problems and resolve issues
  • You are self-motivated and a great team player
  • You are tech savvy
  • You are highly organized and detail-oriented
  • Salesforce experience is a plus
  • Familiarity with manipulating and summarizing data in Excel and Google Sheets is a plus
  • Proficiency in Chinese or Spanish is a plus
  • 1-2 years of customer service or account management experience is a plus

 

Compensation: Hourly, Contractor Position

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