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Senior Analytics & Insights Associate






San Francisco, CA, US


About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role


The Senior Analytics & Insights (A&I) Associate on the Community Operations (CommOps) Global Strategy & Planning (S&P) team is first and foremost an analytical and technical problem solver, who is able to dive into unstructured environments to design solutions. You will drive the analysis behind company-wide decisions related to our community's support experience; and build scalable processes and systems that enable internal and external stakeholders to leverage data and act upon insights. You will have the opportunity to work on a wide range of high-priority projects, and have exposure to multiple stakeholders within (Product, Engineering, Operations) and outside Uber (support agents, customers).


What You’ll Do


  • Drive analysis on global projects to improve the experience of our customers and support agents
  • Act as a global POC between CommOps analysts and Product / Data Engineering teams, to ensure CommOps data needs are met
  • Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
  • Problem solve. We’re faced with new and interesting problems that need solved every single day. Identify and implement short-term solutions in a timely manner, while helping define the long-term solution.
  • Build and own periodic reporting - Take advantage of the ever-growing amount of data we have at our fingertips to help stakeholders all over the world manage and improve our operations
  • Coordinate with members of other business teams spanning the company to measure the impact and efficiency of new initiatives and business processes


What You’ll Need


  • BA/BS/Masters in Economics, Business, Engineering, Operations Research, or other quantitative focus
  • Minimum 3 years of experience in a quantitative/analytic role, preferably within tech
  • Strong communication and organization skills. Able to structure a project from idea to design / prototype to implementation
  • Excellent analytical thinking - you connect the dots between the data and operations and gut check every number you see
  • SQL expertise - know how to access, interpret and package data so our team can deliver unique and innovative analysis to better our operations
  • Excellent Excel skills - many say they are great at Excel, fewer truly are. Ideal candidate brings some impressive know-how (and the understanding that there’s always more to learn)
  • Experience in scripting languages, such as Python or R
  • Team player
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength


Bonus Points if


  • Experience in data visualization tools, such as Shiny or Tableau
  • Experience working with support data, contact management analytics or customer insights
  • Background in, or comfort with, statistical concepts


About the Team

The CommOps Global S&P team has 3 broad mandates - (1) Support the CommOps Leadership Team by driving projects and programs that have global scope and impact, (2) Lay the foundational pieces of data, metrics, analytics and insights and coordinate best practices regionally, and (3) Drive communication and coordination amongst CommOps and between CommOps and HQ.


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