With a mission to improve lives through learning, Udemy is a global marketplace for learning and teaching online. More than 20 million students learn from an extensive library of over 65,000 courses taught by expert instructors. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world. For companies, Udemy for Business offers subscription access to a collection of business-relevant courses as well as a simple platform to host and distribute their own content in one central place.
We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Dublin, Ireland, Sao Paulo, Brazil, and Ankara, Turkey. Compensation includes full-time salary, equity compensation plan, and competitive benefits including healthcare, commuter benefits, parental leave, and a discretionary time off policy.
As a marketplace, establishing trust with our students and instructors is central to our success. As the Sr. Manager, Trust and Safety, you’ll head up Udemy’s Trust and Safety team, which is responsible for all policy, fraud, and abuse issues. You will oversee a high performing team of contractors and two direct reports, ensuring we continue to effectively handle policy cases that require manual attention. You will also lead Udemy’s broader efforts to be a trusted and safe marketplace. You will coordinate with Product and Analytics teams to develop new ways to identify and prevent fraud or abuse, and improving how we communicate our policies. As Udemy continues to grow, the Trust and Safety Manager will occupy a crucial function as the person most responsible for protecting our customers and retaining their trust.