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TITLE

 

Technical Account Manager - Asia Pacific, Singapore

COMPANY

 

Exabeam

LOCATION

 

Singapore

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.

 

Position Overview

 

Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

Manage a portfolio of clients

Build strong and positive relationships with clients at various levels

Log any bugs or feature requests in the bug and feature handling system

Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements

Feed back any important client information to Client Services Team

Identify any training/knowledge needs for clients and colleagues

Prepare and perform training of clients and colleagues

Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization 

Qualifications

Linux Command Line proficiency

Understanding of regular expressions (Regex) and Python scripting

Programming languages and scripting skills are an advantage (i.e. Java, Perl, shell scripting, etc)

Knowledge in the following areas is a plus: Docker, ELK, Hadoop

Ability to isolate problems between hardware and software and provide information to appropriate development team(s)

Solid client facing personality

Excellent problem solving skills and analytical mind set

Excellent written and spoken communication skills

University degree or equivalent experience

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