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TITLE

 

Customer Success Engineer

COMPANY

 

Exabeam

LOCATION

 

San Mateo, CA, US

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.

 

Position Overview

 

This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around tools, knowledge management, our growing market place of solutions, and more.

 

At Exabeam, we encourage growth and nurture potential. In addition to delivering success, you’ll join a team of engineers with deep security expertise and learn Cyber Security, Linux, Scripting, Machine Learning and how the enterprise software business works. We work together, we win together. Here at Exabeam, we promote from within. Whether it’s for a customer or a team member, we want to make a real impact and create a valuable experience. 

Responsibilities

Exemplify Exabeam’s commitment to our customers

Oversee systems incidents underway to ensure they progress expeditiously

Collaborate on continuous improvement of technical and client interaction skills

Serves as primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround on a CentOS based environment

Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization 

Qualifications

Experience with Linux is a must

Understanding of regular expressions (Regex) and Python scripting

Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop

Ability to isolate problems between hardware and software and provide information to appropriate development team(s)

Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution

Superior written and verbal communication skills are a must

Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates

BS/MS in Computer Science or related technical discipline.

Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities. 

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