ABOUT UDEMY FOR BUSINESS
At Udemy, we believe anyone can build the life they imagine through online learning. Today, more than 20 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.
Udemy for Business (UFB), is Udemy’s enterprise offering. Our mission is to help employees do whatever comes next. We’re helping companies like PayPal, Lyft, Booking.com, Capgemini, and Century 21 to solve the critical skills gap that teams increasingly face, whether it’s the latest technical skills, marketing & sales, leadership soft skills, and more. And we’re just getting started.
We are looking for an Enterprise Customer Success Manager in Singapore to partner with our largest, most strategic customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.
Our Customer Success Core Values
How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their learning and organizational goals.
We enjoy working with people. We build relationships with learning champions and executives. We spend time onsite with customers. Internally, our team is close and collaborative. We put effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.
We are versed in the commercial aspects of our customer relationships. We own renewals and work hard to expand the partnership with our existing customers. We are passionate about meeting and exceeding our goals.
We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.