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TITLE

 

Enterprise Consulting Engineer

COMPANY

 

Shape Security

LOCATION

 

Mountain View, CA, US

Description

We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals. Shape’s founders fought cybercrime at the Pentagon, Google, and leading security companies. We are backed by some of the most prominent leaders and investors in the technology industry (Kleiner Perkins, Google Ventures...) If you want to be a part of the team that will taking on great responsibility, and making the Internet a safer place for everyone, let's talk.
 
Job Overview
Shape Security is looking for a Enterprise Consulting Engineer that is eager to help protect a Fortune 500 customer from malicious and automated attacks.  This individual must have the ability to earn the respect and trust of the customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment.  You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the Shape Enterprise security service. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

Responsibilities

    • Design and create advanced security dashboards that detect automated attacks on Shape’s customers’ web and mobile applications
    • Perform incident analysis, triage, and resolve or escalate to an internal team
    • Respond to inbound customer communications regarding automated security threats
    • Initiate outbound customer communications regarding detected automated threats and other security incidents
    • Provide feedback in order to constantly improve our monitoring system’s performance and effectiveness
    • Provide reporting and analysis of traffic along with mitigation recommendations and implementation

Requirements

    • 2+ years of tech industry experience in a role involving web operations, incident response, customer support, system monitoring, or a similar role
    • Exceptional spoken and written communication skills
    • Knowledge of web technologies and website architecture (HTML, TLS/SSL, JSON, etc.)
    • Knowledge of Internet protocols (TCP/IP, DNS, HTTP, etc.)
    • Familiarity with the Linux command line
    • Experience with data analysis using Splunk
    • A passion for security topics, as demonstrated by professional experience or personal projects
    • A background in data systems and statistics (Elasticsearch and related are extra helpful)
    • Experience working on a team concerned with uptime or systems availability

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