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TITLE

 

Technical Account Manager

COMPANY

 

Exabeam

LOCATION

 

San Mateo, CA, US

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
 
Position Overview
 
Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify, prepare, and perform any training/knowledge needs for clients and colleagues

Qualifications

    • Must have Linux Command Line proficiency
    • Programming languages and scripting skills are an advantage
    • Solid client facing personality
    • University degree or equivalent experience
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills
Exabeam is built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic. We are headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer.

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