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TITLE

 

Tech Support Engineer

COMPANY

 

Cynet

LOCATION

 

Israel

Description

About The Position

Cynet, a fast-growing, award-winning leader in advanced threat detection, is looking for tier 2 tech support engineer for a unique role that includes professional services elements.

 

If you have a passion to help customers across the globe achieve their goals, resolve issues quickly and you have a strong tech hands-on experience - send us your CV’S!

Responsibilities

Cynet support team provides expert technical support for worldwide customers and responsible for:

* Work with new customers to ensure full deployment and full readiness- installation phase and training.

* Delivering tier 2 support- Respond to customers’ inquiries and technical problems, through email, live sessions, and telephone.

* Analyze problems, investigate and provide solutions to various problems while meeting SLAs.

* Close cooperation with the Research and Development teams to ensure quick resolution. 

* Understand customer needs and help to shape Cynet product.

Requirements

Requirements

* Excellent communication skills and a passion for providing top notch service. (written and verbal)

* Strong technical troubleshooting skills and problem solving.

* Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.

* Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).

* Excellent problem solving.

* Team player.

* Multi-tasking.

* Excellent written, verbal and presentation skills in English.

 

Nice to have

* Familiarity with cyber security domain.

 

* Experience working with Linux or Unix and mac Operating Systems.

* Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.

* experience with Databases & SQL queries.

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