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TITLE

 

Client Support Specialist

COMPANY

 

Second Measure

LOCATION

 

San Mateo, CA, US

Description

 
Data from Second Measure drives core strategic decisions for our clients: how to invest multi-billion dollar portfolios, how to allocate nine-figure marketing budgets, and how to prioritize large partnerships and acquisitions.
 
 
We are looking for a talented individual to help develop our support practice and maximize the impact of Second Measure data for our rapidly growing client base.
 
 
As a Client Support Specialist, you'll be the first point of contact in supporting our clients: some of the world's largest investment firms and consumer brands. You'll also play a critical role in enabling the success of a fast-growing and well-funded technology startup.
 
 
Responsibilities include:
 
  • Running point to triage and respond to all client inquiries about Second Measure's product and data. 
  • Proactively improving client experience (e.g., developing documentation and training materials).
  • Act as internal voice-of-the-client to shape Second Measure's product development efforts.
  • Define internal success metrics and processes for the role.
  • Help train and lead a team as we grow.
  • Make sure our clients are happy and continue to use/love our product.
 
Qualifications:
 
  • 1 year+ experience in a consulting, technical account management, finance, operations and/or client-facing capacity.
  • Strong experience communicating analytical work (especially written).
  • You are organized, a quick thinker and precise in your responses.
  • You enjoy working with clients as a trusted advisor.
  • Initiative and resourcefulness. Ability to thrive in a rapidly changing startup environment.

Apply for the job

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