Senior Tech Support Engineer at Dremio
Santa Clara, CA, US
Dremio reimagines analytics for modern data. Created by veterans of open source and big data technologies, Dremio is a fundamentally new approach that dramatically simplifies and accelerates time to insight. Dremio empowers business users to curate precisely the data they need, from any data source, then accelerate analytical processing for BI tools, machine learning, data science, and SQL clients. Dremio starts to deliver value in minutes, and learns from your data and queries, making your data engineers, analysts, and data scientists more productive.​ For more information, visitwww.dremio.com.
 
Founded in 2015, Dremio is headquartered in Mountain View, CA and has raised $40 million in Funding from Top VC's including Lightspeed Venture Partners, Redpoint Ventures and Norwest Ventures. Connect with Dremio on GitHub,LinkedInTwitter and Facebook.
 
If you are looking to play an integral part in building a new category for the data analytics space, join our team!

Responsibilities

    • Work with customers to solve their challenging technical problems
    • Advise customers on best practices for architecting and deploying Dremio
    • Improve the Dremio's quality by reproducing customer problems and writing crystal clear bug reports that are also useful to confirm fixes
    • Be an advocate for our customers’ needs, interfacing with the product management and development teams on their behalf
    • Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides

Requirements

    • Strong background in technical support of enterprise platform technologies (e.g. databases, hadoop, nosql)
    • Excellent communication skills, both written and verbal
    • Genuine desire to help people
    • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
    • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
    • Desire and ability to rapidly learn a wide variety of new technical skills
    • Strong teamwork skills: willingness and ability to get help from team members when required, and good judgment to know when to seek help
    • Expert experience using Linux and Windows platforms

Nice to Haves

    • Java experience
    • Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, OpenStack)
    • Experience managing large scale databases (e.g. RDBMS, NoSQL)
    • Technical writing and/or training experience
    • Experience using distributed version control systems, and in particular git
    • Previous work experience with JIRA
    • Language skills (Japanese, Mandarin, Korean, German, Spanish, French are all plusses)
Dremio doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Dremio.

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