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Business Intelligence Analyst - Operations



Grove Collaborative



San Francisco, CA, US


The Role
In this role you will make Grove's operations team even more awesome. Operations is all about serving up the WOW factor to our customers, and data gives Grove the edge it needs to keep improving. You will be the point person to identify and solve big business challenges from service improvements, to cost management, and everything in between. This position will help drive the team with better insights into our performance and will get exposure at the highest levels of the company.
You will be trusted to independently identify and dive into complex business questions and product actionable insights. The role will drive key operational KPIs around on-time performance, order accuracy, order quality, process efficiencies, process costs and associate performance. As with all data, it must be accurate, thus you will also be responsible to ensure that our data analysis and reports are correct, rigorous (e.g. statistically-backed), and easily accessible via reports & dashboards.

The opportunity:

    • This role will work very closely with Grove's Operations and Customer Happiness teams, empowering them with data and also proactively pointing out opportunities to them
    • You will partner with other teams - merchandising, inventory management and  engineering becoming an expert on how each department's work impacts our customer, and each other department
    • You will use your SQL and Excel skills to pull and analyze data
    • Getting insights from data is critical, and you will synthesize results/findings via clear, written and verbal communications
    • Your work will drive key decisions in how operations develops and how our customer experiences us
    • Grove needs you to be action-oriented: you will propose next steps, and follow up to make sure action is being taken when big opportunities have been identified
    • Able to travel regularly (1 week or more a month); the role is based in SF

About you:

    • A Bachelor's degree
    • 5+ years of professional experience, and are comfortable working on a high-performing team with shifting priorities
    • 2+ years of experience in ecommerce or retail operations
    • 2+ years of professional experience with excel and SQL
    • You have some basic exposure to either Python or R for more advanced statistical analysis and visualization
    • Experience with Looker/LookML or other data visualization tools a plus
    • Experience extracting data out of 3rd party systems such as ERP, WMS or MES
    • A solid understanding of operations is critical for this role - you like operations and the challenges it presents
    • You are passionate about data and your first instinct when solving any problem is to see what the data says
    • You have a gut feel for how to separate signal from noise, and constantly apply the 80/20 rule to ‘sanity check’ that you are on the right path, before spending too much time pursuing a dead end
    • You are comfortable collaborating closely with team members at all levels and being accountable for high-priority projects
    • You love detail, over-delivering, and doing more than previously thought possible
    • You care about leaving a positive impact in the world
    • You love to work hard, learn fast, and make an impact right away
We are remaking the future of consumer goods and want you to join us.
If you join us you’ll get:
- Competitive compensation
- Stock options -- shared success is core to our mission
- Comprehensive medical, vision, dental and commuter benefits
- Wellness programs like quarterly massages and weekly meditation
- A shiny Mac and the other productivity accessories you need
- Flexible Paid Time Off -- we care most about results
We also have:
- A beautifully designed open office Located at Polk & Pine St in San Francisco near lots of delicious cafes & restaurants
- Fully stocked communal kitchen with healthy snacks and on tap Kombucha
- A cozy "quiet room" for focused work or meditation
- A handful of friendly, productivity-enhancing (...mostly) small office dogs
Let’s do this
We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

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