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TITLE

 

Technical Lead – Implementation

COMPANY

 

Appnomic

LOCATION

 

Bangalore, IN / Mumbai, IN

Description

Relevant Work Experience

4+ Years

Career Level

Experienced (Non-Manager)

Education Level

MCA, BE

About the Role

This role will work along with a Project Manager and other team members to implement AppsOne technology for major clients. This is a great opportunity to get into the space of ITOA and deployment of one of the strongest emerging technologies in the field of IT Operations. Will also have client facing responsibilities.

  • Develop a deep understanding of the AppsOne solution suite and its capabilities through training and hands-on experience. Major responsibilities in the lifecycle of client deployment process for each phase:

Discovery

  • Understand & document client application landscape and infrastructure
  • Get details of known application, infrastructure outages and pain points
  • Understand customers’ requirements and translate them to specific monitoring requirements

Solution

  • Develop the implementation plan for AppsOne based on the Discovery – transactions to monitor, KPIs to collect, configuration details, scripting requirements, Forensic actions (if applicable)
  • Review the plan and get sign-off from the client project manager
  • Hands-on implementation and configuration of AppsOne to monitor the client Applications & infrastructure
  • Ensure on time delivery of tasks and completion of AppsOne implementation milestones

Technical Value Add

  • Analyse the alerts and issues identified by AppsOne to prepare a detailed Root Cause Analysis report
  • Fine tune AppsOne configuration based on analysis of alerts
  • Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of AppsOne alerts
  • Train client / Appnomic monitoring team on features of AppsOne and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
  • Document best practices in deploying AppsOne in customer environments

Sustenance

  • Track the support requirements and interface with the AppsOne support team for quick resolutions
  • Manage the AppsOne patch updates and upgrades on an ongoing basis
  • Ensure and document full deployment of AppsOne product in client’s environment
  • Continuously monitor and improve the deployments
  • Troubleshooting configuration/environment/application server issues
  • Lead regular meetings with clients and internal stakeholders
  • Provide feedback to engineering and product management team to improve features of the product and packaging

Education

  • Bachelor’s Degree in Engineering (Computer Science, Electronics) and above, Or
  • Master’s Degree in Computer Applications (MCA)

Experience

  • Must have 4 + years of experience, preferably a part of it in the IT Management / Application Performance Management area
  • Should have at least 2 years experience in one of the Unix based operating systems – Linux, AIX, Solaris & HPUX
  • Should have at least 2 years experience in one of the database systems
  • Must be able to independently write and trouble-shoot scripts in Bash / Perl / SQL
  • Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking / Ecommerce / Manufacturing
  • Should be familiar with basic tasks of any one of the databases such as MySQL, Oracle, MSSQL Server
  • Should be able to create and run basic database SQL queries or Stored Procedures
  • Must be able to gather requirements from customers and translate it into clear SOW documents
  • Knowledge of Database tuning & Data lifecycle management
  • Basic System Administrator skills (shell scripting / automation)
  • Experience in Windows Server operating system and administration skills is an added advantage
  • 1-2 years of experience working on distributed enterprise software products
  • 1-2 years of experience in customer-facing positions as a professional services consultant or implementation engineer
  • Prior development background in J2EE or .Net stack is a strong plus

Technologies

  • Linux/Unix
  • RDBMS (Oracle/MySQL/MsSQL)
  • Scripting in Perl or Shell Script or Expect
  • Tomcat or JBoss or WebSphere or WebLogic or Apache or IIS or Pramati

Operating System

Any Unix/Linux Platform, windows Platform

Travel Requirements

Candidate should be open to travel – domestic and international. Approx 35% travel expected

Primary Office

Appnomic HO, Bangalore

Soft skills

  • Excellent communication skills
  • Should be a team player
  • Should be dedicated, self motivated and hardworking
  • Strict adherence to standards
  • Good analytical ability
  • Methodical & organized

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