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TITLE

 

Technical Account Manager - Japan

COMPANY

 

Exabeam

LOCATION

 

Japan

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
 
Position Overview
 
Exabeam is looking for a Technical Account Manager, to be based in Japan (Tokyo area), who will be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feed back any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues
    • Prepare and perform training of clients and colleagues

Qualifications

    • University degree or equivalent experience
    • Solid client facing personality
    • Linux Command Line proficiency
    • Programming languages and scripting skills are an advantage
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills
    • Working knowledge of Japanese and English
Exabeam is built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic. We are headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer.

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