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TITLE

 

Technical Account Manager - US Federal

COMPANY

 

Exabeam

LOCATION

 

Washington, DC, US

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
 
Position Overview
 
Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feed back any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues
    • Prepare and perform training of clients and colleagues
    • Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization 

Qualifications

    • Active US Security Clearance (SC or TSC)
    • Linux Command Line proficiency
    • Understanding of regular expressions (Regex) and Python scripting
    • Programming languages and scripting skills are an advantage (i.e. Java, Perl, shell scripting, etc)
    • Knowledge in the following areas is a plus: Docker, ELK, Hadoop
    • Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    • Solid client facing personality
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills
    • University degree or equivalent experience
Exabeam is built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic. We are headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer.

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