Career | <?phpecho $jobTitle;?> | <?phpecho $companyName;?>

Senior Sales Engineer

Replicant

Remote / United States of America / Canada
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Enterprise
  • Post Date: 06/23/2022
  • Website: replicant.ai
  • Company Address: 582 Market St, #905, San Francisco, CA, 94104

About Replicant

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.

Job Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
 
Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
 
If you're excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
 
We’re looking for a Senior Sales Engineer to join the Sales Engineering team at Replicant. This individual will learn the art of bot-building to prototype customer service use-cases for demoing to potential prospects so that we can tell meaningful stories and win new business opportunities.
 
Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a mid-level solutions engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the presales process.
 
This role reports to the Head of Solution Engineering.
 
 

What You'll Do

    • Work closely with the sales team to gather customer requirements.
    • Identify technology trends in industry verticals.
    • Use visualization tools to illustrate bot design, integration points, dataflow, and more
    • Review and write API specifications for internal and external stakeholders
    • Use internal tools to build machine learning models
    • Write and run scripts to retrieve or modify data
    • Develop bot code in Typescript for specific states and transitions
    • Attend customer meetings and provide technical support to the Account Executives

What You'll Bring

    • 3+ years experience in a Solutions Engineering role
    • 1+ years experience in Javascript, Python, Typescript, or Apex
    • Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
    • Strong written, oral, and presentation skills
    • Vibrant and energetic attitude, willingness to perform and get things done
    • Bachelor’s degree, preferably in Information Systems or Computer Science, but a bright person that can get things done is more important
    • Experience with enterprise tools like Salesforce and Zendesk experience is a plus
    • Call center experience is a plus
Perks
 
For all employees, we offer:
๐Ÿ   Remote working environment that respects time zone differences
๐Ÿ’ธ  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
๐Ÿฅ  Top of the line healthcare (medical, vision, and dental)
๐ŸŒด  Unlimited paid time off, with a minimum of 15 days off per year
โœˆ๏ธ  Amazing team trips & offsites where you can find our CEO baking bread for the team
 
Our Values
 
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
 
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
 
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
 
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

We use cookies to customize your user experience. Click โ€œAgreeโ€ if you agree with our Policy.