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Engineering Manager, Thinking Machines

Replicant

Remote / Canada
  • Job Type: Full-Time
  • Function: Engineering Software
  • Industry: Enterprise
  • Post Date: 06/23/2022
  • Website: replicant.ai
  • Company Address: 582 Market St, #905, San Francisco, CA, 94104

About Replicant

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.

Job Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
 
Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
 
If you're excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
 
We’re looking for an Engineering Manager to take ownership of one or more development teams. This role balances the need for successful and consistent execution goals with mentorship and developing a highly motivated team of engineers in a fast-paced environment. While we're a startup, we're not looking to build a hero/crunch culture and the only way to do that is to nail planning and execution - we'd love to hear how you've helped your teams here! This is not a coding role but you'll be working with your team(s) to ensure high technical quality, high product quality, a pragmatic technical approach as well as making our customers happy!

What You'll Do

    • Collaborate closely with Customers, Project Leads, Key Stakeholders and your team to break down abstract ideas into viable project plans.
    • Manage and prioritize key technical tracks of work through road mapping and goal-setting frameworks.
    • Ensure your team is operating effectively. Oversee, support and facilitate scrum ceremonies (backlog grooming, sprint retros, daily stand-ups and other team ceremonies).
    • Ensure we are shipping quality software by providing technical leadership and oversight for the execution of key customer implementations from kickoff to release.
    • Provide mentorship, feedback and guidance through the creation of individualized growth plans and measurable goals.
    • Build and support a collaborative working culture in a remote-first environment.

What You'll Bring

    • You have 5+ years of software development experience.
    • You have a minimum of 2-4 years leading remote software engineering teams.
    • You're used to ownership and accountability and have driven the execution of high-value projects end-to-end.
    • You have a strong background in software development, you’ve built things and shipped them. You know the right time to launch and when to hold something back and you know how to ensure we’re not getting swallowed by technical debt.
    • You have excellent planning and communication skills and a vivid imagination. You’ve been able to translate abstract ideas into meaningful and incremental plans that project teams can align on.
    • You’re here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions you’ve championed.
    • A passion for making decisions with data. You know your way around Jira, Sheets and other tools and carve out the data you need to help inform key decisions.
    • Experience in Agile (Scrum) methodologies and ceremonies. You're a fan of incremental improvement culture and celebrating success.
    • Experience with Jira, Tello or Asana. We are all in on Jira and that should excite you! We strive to simplify our process to ensure minimal overhead.
Perks
 
For all employees, we offer:
๐Ÿ   Remote working environment that respects time zone differences
๐Ÿ’ธ  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
๐Ÿฅ  Top of the line healthcare (medical, vision, and dental)
๐ŸŒด  Unlimited paid time off, with a minimum of 15 days off per year
โœˆ๏ธ  Amazing team trips & offsites where you can find our CEO baking bread for the team
 
Our Values
 
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
 
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
 
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
 
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

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