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Content Writer


Remote / United States of America
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Industry: Enterprise
  • Post Date: 01/24/2023
  • Website:
  • Company Address: 1121 San Antonio Road, Suite C202, Palo Alto, CA 94303, US
  • Salary Range: $50,000 - $150,000

About Aisera

Aisera is a company that provides AI Service Management (AISM) solution automating service desk resolutions through an all-in-one conversational platform. It leverages conversational virtual assistant and conversational robotic process automation to provide an AI platform spanning IT, human resources, facilities, sales, customer service, and operations.

Job Description

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.


About Us: 

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry, and so on; but have you wondered who is disrupting support and operations? At Aisera, we help our customers achieve their goals and accelerate their business with AI-powered solutions. In addition, we have built the world’s first AI Service Management solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. This enables organizations to provide their users with a personalized and proactive experience by automating tasks and actions.


Who We're Looking For:

Given our ambitious growth plans, we are looking for a hungry and hands-on Content Writer to join our Marketing team to help take our organic presence to the next level. In this role, you will report to our Head of Web & Organic Growth Marketing and work closely with other Marketing team’s experts on content, product marketing and marketing technology, as well as with our web design & web development team. You will coordinate various internal content-driven projects and play a key role in the overall long-form content and website plans & targets.

This is a diverse role that mixes strategy and hands-on work in our content management platforms, and the role requires excellent communication, collaboration and project management skills. You’re excited to learn, grow and be mentored on all things content, SEO and website best practices to improve the site’s overall ranking and search visibility in the AI Service Experience industry.


What You’ll Do:

  • Work directly with our Head of Web & Organic GrowthMarketing to support organizational goals and meet quarterly content deliverable targets for top of funnel and middle of funnel assets.
  • Write high-quality blog posts that deliver incredible value to our readers and rank well on Google.
  • Revise content as necessary to meet our content quality standards.
  • Research topics to improve your knowledge, expand upon topics, and strengthen originality of content.
  • Work with internal and external subject matter experts if necessary to ensure content is accurate and purposeful in supporting business goals.
  • Helping with Content uploads to Wordpress (CMS) and Hushly (Resource Hub), checking and publishing website content as a second pair of eyes
  • Attend meetings with senior management and present work updates as and when needed

What You’ll Need: 

  • Experience writing long-form, comprehensive blog content that addresses its target keyword’s search intent.
  • Hands-on SEO experience.
  • Ability to work independently as well as collaboratively on a team.
  • Team player, able to work with a global marketing team and execute on a local level and collaborate on marketing actions
  • A keen eye for detail, strong communication and collaboration skills
  • Ability to write in American English with native-level proficiency.
  • Bonus: Understanding of digital marketing KPIs, metrics, analytics and reporting methods
  • Bonus: Understanding of CRO, website usability best practice and UX design


  • Competitive salary + stock options
  • Remote work friendly
  • Medical, dental, and vision plans
  • 401k retirement plan 

Company benefits:

  • $1000 as a one-time home office upgrade
  • Holidays and Flexible PTO 
  • Employment Assistant Plan
  • Fun place to work + great team!

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