Job Description

THE OVERVIEW

Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) therapy and Esketamine. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression.

Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate and comprehensive mental healthcare. Our team-based work culture of innovation, learning and collaboration support our core values of accountability, credibility and transparency.

For more information about our company, please visit www.mindfulhealthsolutions.com

THE POSITION

This is a remote contact center position. The Intake Coordinator supports new and potential patients find the right provider and schedule appointments. You are the often the first real person the patient meets on their journey with MHS, and we want this experience to be easy for our patient. Patients contact us through inbound and outbound calls, chat, our online portal, SMS, and faxes. Currently looking for bilingual employees to join our growing team our hours of operation are 7am-6pm PST Monday - Friday. 

• Stay available and answer calls in queue. Respond to live calls, email inquiries, online chat, SMS, and faxes.
• Create supportive patient experiences; match each patient’s individual needs with a mental healthcare provider from our practice that best supports them.
• Work with multiple variables and across tools to identify best solutions for each patient.
• Ensures all necessary patient documentation is completed and attached to the patient chart appropriately.
• Work in an environment of continuous improvement and feedback.
• Meet target KPIs
• Communicate with physicians and team members to coordinate care.
• Work out of Nextgen EHR system on patient leads and schedule utilization.
• Occasionally contact insurance companies to conduct and complete benefit investigations on scheduled new patients as needed.

• Fluent in English and Spanish 
• Exceptional customer service. Ability to listen with empathy and connect with patients.
• Minimum 1 year experience in a medical office, call center or customer service environment.
• Proficient with Microsoft Suite (Word, Excel, PowerPoint) a plus
• Excellent written, verbal and follow up skills required.
• Ability to multi-task with high degree of attention to detail and bring tasks to completion.
• Maintain a professional presence in interactions with patients, peers, and other stakeholders.  
• Punctual, reliable, and flexible with schedule.