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Team Leader


Chandigarh, IN
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Consumer
  • Post Date: 11/20/2023
  • Website:
  • Company Address: Jakkasandra Chowk, Bengaluru, Karnataka, IN, 560034

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Job Description

Roles and Responsibilities:

  • Managing a team of 10- 15 Operations Associates (OAs) who handle 1000- 1500 Pickup and Delivery Partners daily.

  • Efficiently roster & manage OAs & their tasks daily.

  • Conduct review cadences and regular field visits and solve the concerns raised by the Team/ delivery partners

  • Drive SOP adherence at the stores (or Pods)  through OAs to ensure improvements in Speed and Serviceability

  • Ensure smooth execution of initiatives on cost optimizations.

  • drive operational metrics for particular geography by effectively planning delivery executive supply and payout constructs.

  • Effectively mobilize fleet to maintain optimal/ targeted utilization.

  • Plan and execute initiatives to reduce attrition.

  • Identify the training needs of delivery partners and plan the field training

  • Festival/ Rainy days planning to maintain sufficient Delivery Partner supply

  • Work closely with the pod team to deliver good Drive Experience. 

  • Ensure smooth GTM of product launches at the pod.

  • well versed with raising JIIRA/similar tools on ticketing


 Desired Skills:-

  • Team management ( handling a larger team)

  • Knowledge of supervisory/previous experience in handling blue-collar workforce/ gig workforce.

  • Should be willing to travel within city and cities across the cluster of areas

  • Should be available to work on Weekends and festival days.

  •  techniques to manage, motivate and train blue collared workers.

  • The candidate should have an entrepreneurial attitude / should be a go-getter

  • Must have attention to detail and critically think through to resolve problems


Must have:-

  • Should know the local language and a good understanding of the local geographical area

  • Graduate with English proficiency  is a must

  • Should be willing to travel within city and areas across the cluster

  • Proficiency in Advance Excel and data skills , SQL is an added advantage

  • Should have atleast 2 years experience in team handling


Technical Skills:-


  • Microsoft Excel & MS Office Suites

  • Sql knowledge is an advantage

  • Ticketing tools like JIRA

  • Must Be Tech Savvy.