- Job Type: Full-Time
- Function: Operations
- Industry: Consumer
- Post Date: 11/20/2023
- Website: swiggy.com
- Company Address: Jakkasandra Chowk, Bengaluru, Karnataka, IN, 560034
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.Job Description
Roles and Responsibilities:
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Managing a team of 10- 15 Operations Associates (OAs) who handle 1000- 1500 Pickup and Delivery Partners daily.
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Efficiently roster & manage OAs & their tasks daily.
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Conduct review cadences and regular field visits and solve the concerns raised by the Team/ delivery partners
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Drive SOP adherence at the stores (or Pods) through OAs to ensure improvements in Speed and Serviceability
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Ensure smooth execution of initiatives on cost optimizations.
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drive operational metrics for particular geography by effectively planning delivery executive supply and payout constructs.
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Effectively mobilize fleet to maintain optimal/ targeted utilization.
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Plan and execute initiatives to reduce attrition.
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Identify the training needs of delivery partners and plan the field training
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Festival/ Rainy days planning to maintain sufficient Delivery Partner supply
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Work closely with the pod team to deliver good Drive Experience.
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Ensure smooth GTM of product launches at the pod.
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well versed with raising JIIRA/similar tools on ticketing
Desired Skills:-
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Team management ( handling a larger team)
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Knowledge of supervisory/previous experience in handling blue-collar workforce/ gig workforce.
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Should be willing to travel within city and cities across the cluster of areas
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Should be available to work on Weekends and festival days.
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techniques to manage, motivate and train blue collared workers.
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The candidate should have an entrepreneurial attitude / should be a go-getter
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Must have attention to detail and critically think through to resolve problems
Must have:-
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Should know the local language and a good understanding of the local geographical area
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Graduate with English proficiency is a must
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Should be willing to travel within city and areas across the cluster
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Proficiency in Advance Excel and data skills , SQL is an added advantage
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Should have atleast 2 years experience in team handling
Technical Skills:-
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Microsoft Excel & MS Office Suites
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Sql knowledge is an advantage
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Ticketing tools like JIRA
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Must Be Tech Savvy.