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IT Support & Security Analyst


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Industry: Enterprise
  • Post Date: 04/03/2024
  • Website:
  • Company Address: 140 New Montgomery Street, San Francisco, California 94105, US

About Qualified

Qualified is the pipeline generation platform for revenue teams that use Salesforce. Leading B2B brands such as Adobe, LaunchDarkly, SurveyMonkey, ThoughtSpot, and VMWare trust Qualified to grow their pipeline by tapping into their greatest sales & marketing asset—the corporate website—to identify the most valuable buyers, uncover signals of buyer intent, and instantly start sales conversations. Customers that use Qualified report a 10X increase in sales meetings, a 4X increase in lead conversion, and a 6X increase in pipeline.

Job Description

Engage more visitors, book more meetings, and drive more pipeline—right on the website. Powered by AI, Qualified helps you identify your best visitors and get them into your sales funnel quickly with live chat, chatbots, meeting scheduling, marketing offers, and intent data. Designed to empower sales and marketing teams, our suite of interconnected products enhances every aspect of revenue generation. Located in San Francisco, our office is a hub of innovation and collaboration, dedicated to advancing B2B engagement tools and data-driven insights.
Position Overview:
We are looking for an IT Support & Security Analyst who thrives on combining technical acumen with a proactive stance on IT support and cybersecurity. Your role is pivotal in safeguarding our IT infrastructure, ensuring it remains secure, as well as highly productive and reliable. You'll tackle a broad spectrum of responsibilities, from swift troubleshooting and hands-on technical support to strategic enhancements of our IT and security systems. Your contributions will be key to bolstering our operational effectiveness and maintaining our security integrity.
Embracing challenges and venturing beyond your comfort zone into the realms of security, privacy, and compliance projects will be part of your journey with us. This role is not just about addressing immediate IT needs; it's about shaping the technological landscape of our company and pushing the boundaries of what's possible.

What You'll Do:

    • Spearhead the onboarding and off-boarding processes, including comprehensive laptop provisioning, security training, and updates, to ensure a seamless transition for employees.
    • Administer and secure a large fleet of MacOS devices with enterprise systems like Kandji, ensuring smooth operation and strong security measures.
    • Work in tandem with global teams to provide unified support for Mac devices, networking, and access management, fostering an integrated IT infrastructure.
    • Initiate projects to refine our global IT systems, with a focus on automation and enhancing the end-user experience in line with evolving business needs.
    • Become proficient in our security policies, SOC2 controls, and public-facing documentation, ensuring a deep understanding of our security framework.
    • Deploy and manage security monitoring tools such as EDR, network monitoring, and DLP, contributing to our proactive security posture.
    • Participate in investigative efforts to tackle critical issues, applying meticulous attention to detail and a methodical approach.
    • Diagnose and address a wide variety of IT challenges, from setting up new users to resolving complex technical queries and offering in-person help desk support.
    • Manage the office’s technical infrastructure, ensuring that AV systems, meeting rooms, and the overall setup facilitate optimal productivity.
    • Develop and maintain detailed technical documentation, establishing benchmarks for operational excellence and security protocols.
    • Research, implement, and manage new tools to optimize internal workflows and enhance team efficiency across the organization.

Who You Are:

    • Bachelor's Degree
    • 3-5 years of experience in IT support, security, or a related technical role, boasting broad knowledge across various information security domains.
    • Skilled in system administration and networking within UNIX-based systems like OS X and Linux.
    • Demonstrated proficiency in deploying and managing complex software tools, including Google Suite, Zoom, and Okta.
    • Detail-oriented with a strong passion for cybersecurity.
    • A proactive problem-solver and security analyst focused on improving system functionality and user satisfaction.
    • An independent team player adept at making informed decisions and leading global initiatives.
    • Exceptional at managing projects, capable of balancing diverse priorities and effectively engaging with various stakeholders.
    • Well-versed in the latest security, privacy, compliance, and IT audit best practices.
$90,000 - $130,000 a year
Location Note:
Join us at our dynamic San Francisco office, where your role will be onsite. This position offers a unique chance to directly engage with our team in a setting that fosters innovation, collaboration, and growth. Here, you'll contribute to an environment that not only drives Qualified forward but also sets new standards in the B2B tech space.
About Qualified
Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.
One Team
We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.
Customer Obsessed
Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.
Think Big & Move Fast
We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.
On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.
Diversity & Inclusion
Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.