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Implementation Success Partner


Remote / Canada
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 04/03/2024
  • Website:
  • Company Address: 295 Bernardo Ave, Mountain View, California 94043, US
  • Salary Range: $50,000 - $150,000

About Qventus

Qventus is the leading system for care operations automation.

Job Description

Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively.



About the Role: 

Are you the next Qventoid? We’re looking for a dynamic, results-oriented Implementation Success Partner to spearhead the seamless delivery of enterprise-scale software deployments within the healthcare sector. Join our dedicated team, where we leverage cutting-edge technology and innovative strategies to enhance operational efficiencies across hospitals and surgical clinics, directly contributing to Qventus's mission of improving healthcare operations.


As an Implementation Success Partner, you will take on a multifaceted role that merges the intricacies of engagement management, project leadership, analytics, and technical oversight. You'll forge strong relationships with key stakeholders in hospitals and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams, becoming an essential bridge between our customers and internal teams. Your responsibility will encompass the comprehensive management of technical feature and function delivery within deployments, ensuring a smooth transition from customer kickoff to go-live. Through meticulous planning and coordination with a cross-functional, matrixed team, you will guarantee the success of each project.


In this pivotal role, you will also gain an in-depth understanding of the Qventus Periop product, enabling you to innovate new applications and maximize value for our clients. Your expertise and creative problem-solving will drive the successful implementation of our solutions, making a tangible difference in the healthcare landscape.



About the Key Responsibilities:

  • Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.

  • Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.

  • Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.

  • Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption

  • Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.

  • Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.

  • Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.

  • Identify process improvement opportunities and create structured approaches to close gaps.

  • Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.

  • Effectively lead complex engagements with matrixed teams (technical and operational).

  • Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.

  • Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.

  • Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

  • A passion for fixing our healthcare system.



About What We’re Looking For: 

  • At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.

  • 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.

  • At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.

  • Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.

  • Project management experience with complex implementations in the provider-side healthcare setting.

  • A track record of applying strong quantitative and analytical skills in prior roles.

  • Prior experience managing projects for hospital systems (e.g. EHR implementations) is required

  • Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)

  • Ability to travel on average 25% and up to 50%.



It’s a Plus if You Have… 

  • Experience writing SQL queries (highly desired)

  • PMP certification.

  • Experience with Epic/Cerner EHR instances.

  • Experience working with clinical and/or process consultants.



To be a good fit for the company, candidates should have these intangibles…

  • You find pleasure in defining a method to the madness. People call on you to organize messy situations at work.

  • An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you.

  • You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going.

  • You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out.


Qventus is on a mission to take modern technologies and principles that have been proven in other industries — artificial intelligence, machine learning, behavioral science, and data science — and apply them to simplify healthcare operations. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. 


We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal-opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 


Candidate information will be treated in accordance with our candidate privacy notice which can be found here:


This position does not provide visa sponsorship.


Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.