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RCM Associate - Customer Service


  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 07/10/2024
  • Website:
  • Company Address: 20380 Town Center Ln, Suite 165, Cupertino, California 95014, US
  • Salary Range: $50,000 - $150,000

About Infinx

Infinx Healthcare provides innovative and scalable prior authorization and revenue cycle management solutions for healthcare providers, hospitals, imaging centers, and laboratories. Combining intelligent, cloud-based software driven by artificial intelligence and automation, with exception handling by our certified prior authorization and billing specialists, Infinx helps clients preserve and capture more revenue, enabling them to shift focus from burdensome administrative details to billable patient care.

Job Description

At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. We work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups. 
We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission. 

Location: Remote - Monday through Friday, 8:00am - 4:30pm MST

Job Responsibilities:

  • Receive inbound and place outbound calls to insurance providers and patients when necessary
  • Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels
  • Submit requests for corrections to appropriate teams when billing errors identified
  • Follow-up on corrected patient accounts to ensure billing accuracy
  • Own and manage reported issues and disputes spreadsheets
Skills and Education:
  • High school graduate or equivalent
  • At least 2 years customer service experience
  • At least 2 years’ medical billing experience
  • Experience working with EMR systems, preferably Cerner Practice Management
  • Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
  • Proficient in utilizing various software solutions and portals to resolve inquiries
  • Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word
  • Ability to exercise independent judgement when needed
  • Detail oriented with analytical and critical thinking skills
  • Be a self-starter and quick learner
  • Work well independently and as a team
  • Maintain regular attendance and punctuality
  • Any other duties assigned by leadership
Company Benefits and Perks: 
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. 
  • Access to a 401(k) Retirement Savings Plan. 
  • Comprehensive Medical, Dental, and Vision Coverage. 
  • Paid Time Off. 
  • Paid Parental Leave. 
  • Paid Holidays. 
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. 
If you are a dedicated and experienced RCM Associate – Customer Service ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.