Platform Engineer
SpryPoint
charllotetown, CA / Halifax, CA / New Brunswick, CA / St John’s, Newfoundland and Labrador, CA / Ontario, CA / Remote
- Job Type: Full-Time
- Function: Engineering Software
- Industry: Enterprise
- Post Date: 11/20/2024
- Website: www.sprypoint.com
- Company Address: 401-45 Queen Street , Charlottetown, PE C1A 4A4, CA
About SpryPoint
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.Job Description
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
Position Overview
We are looking for an experienced Platform Engineer to join our Infrastructure and DevOps Team. Reporting to our DevOps Manager, TJ Lewis, this role is pivotal in ensuring our production systems are secure, reliable, cost-optimized, and performant. The ideal candidate will have extensive experience with AWS services, containerization, and cloud infrastructure. You will collaborate closely with our DevOps engineers and IT Security (ITSEC) team and occasionally provide client support for specific technical needs.
Responsibilities
- Oversee and maintain production environments to ensure optimal performance, security, reliability, and cost-efficiency.
- Implement and manage AWS services, including EC2, Elastic Load Balancers, RDS (PostgreSQL), DynamoDB, Amazon Route 53, and AWS networking services.
- Manage and configure NGINX and reverse proxy setups.
- Develop and maintain disaster recovery plans and procedures.
- Manage containerized applications in production using Docker.
- Assist in migrating from Elastic Beanstalk managed EC2 instances to ECS/EKS.
- Utilize Datadog and log analysis tools for effective troubleshooting.
- Monitor system performance and implement performance tuning as needed.
- Implement IaC and Configuration Management tools like Terraform and Ansible to manage application configurations.
- Develop scripts using Bash and Python to automate routine infrastructure tasks.
- Handle requests from other teams for access, backups, IP whitelisting, and database synchronization between production and staging environments.
- Provide technical assistance for client-specific setups such as Single Sign-On (SSO) configurations and EPOS printer support.
- Participate in on-call rotations as Tier 3 support for after-hours issues.
- Collaborate with Client Success and Product Development teams (Tier 1/2) during client go-live events and critical incidents.
- Work closely with DevOps engineers on cloud architecture and automation of routine infrastructure tasks.
- Collaborate with the ITSEC team to ensure compliance with security standards and monitoring practices.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 5+ years of experience in platform engineering, infrastructure management, or similar roles.
- Proficiency in AWS services including: Elastic Beanstalk, EC2, Elastic Load Balancers, AWS networking services, Amazon Route 53, RDS (PostgreSQL), DynamoDB, AWS Systems Manager (including Parameter Store), AWS Secrets Manager, AWS Certificate Manager, AWS Transfer Family (SFTP), etc.
- Experience with Docker and managing containerized applications in production.
- Familiarity with NGINX and reverse proxy configurations.
- Proficient in troubleshooting using log analysis and monitoring tools like Datadog.
- Strong scripting skills in Bash and Python.
- Self-motivated and proactive, with a demonstrated ability to independently identify and address challenges across all areas of responsibility.
- Excellent problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills, with strong attention to detail in both technical documentation and presentations.
Preferred Qualifications
- Experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, and Ansible.
- Experience in medium to large-scale cloud migration and containerization projects.
- Experience with Grafana, Prometheus, and OpenTelemetry.
- Knowledge of Java applications in production environments.
- Experience with load testing and performance tuning using tools like K6 or JMeter.
- Familiarity with the AWS Well-Architected Framework.
- Experience with Jira, Jira Service Management, and Confluence.
- Experience with Git, GitHub, GitHub Actions.
- Experience with Jenkins
Our Exciting Hiring Process!
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
👋 Stage 1: 30-minutes Recruiter Interview
We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
👥 Stage 2: 30-minutes Hiring Manager Interview with TJ Lewis, DevOps Manager
This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations.
🧑💻 Stage 3: Take Home Exercise
The test has a 3-day deadline and focuses on AWS. We’re not looking for perfection; we’re more interested in understanding your approach to problem-solving.
👥 Stage 4: 1-hour Final Technical Interview
You’ll present your take home assignment to the team, we’re interested in both your final solution and your thought process in getting there. This is a great chance to showcase your technical skills and see if there’s a strong team fit.
🚀 Stage 6: References/Offer
We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
Why SpryPoint?
🚀 Remote-first and autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.